Our furniture are made in Poland, in the heart of Roztocze region.

We have our own sawmill and carpentry workshop, so we make all the furniture ourselves - we do not use the services of subcontractors.

At the moment we do not have a showroom. The furniture can only be seen in our workshop.

Yes, due to the fact that we make the furniture ourselves in our workshop, we can change its dimensions. Let us know and we surely get back to you - we consider every request individually.

Yes, you can order a sample box on our website here. If you have any questions or doubts, feel free to contact us.

Yes, all the downloads can be found in the PRO tab.

To limit overproduction, our furniture is made after you place an order. The execution time is 40 business days at the very maximum.

All necessary information on the care, renovation and use of wooden furniture can be found here.

The furniture are delivered through the courier company Zadbano., which specializes in the delivery of large-sized objects. Everything for your peace of mind and confidence that your purchase will reach you in perfect condition.

Yes, we provide fully complex care over the entire delivery process. You don't have to worry about carrying, unpacking and situating the furniture in your space. We will also take care of waste disposal after unpacking.

Regardless of the amount of your order, the costs of delivery within Poland are always on our side.

Yes, about a week before the scheduled delivery, we will contact you to arrange a time slot that is convenient for you.

Yes, let us know as soon as possible and we will offer a solution that is convenient for you.

It is very important that the unpacking and inspection of the order take place in the presence of the courier. That will allow you to verify the quality of your purchase. In the event of any damage, a protocol should be written down (the courier will know the details of the procedure). Please, bear in mind that in the moment of signing the delivery note, the ownership of the goods and all risks associated with possession and use, in particular the risk of loss or damage, are transferred to you.

Yes, personal collection is possible in our workshop, which is located in Tomaszów Lubelski, Poland.

After dispatching the package, you will get access to the online panel where it is possible to track the delivery. If the delivery is delayed, please directly contact the courier to arrange a new delivery date convenient for you.

In Poland, the delivery takes 2-3 working days. All the other destinations can take up to 10 days to deliver to.

We ship to EU countries, Great Britain and Switzerland at the moment.

The assembly of our furniture is very easy and some even say pleasant. It shouldn't take up more than 15 minutes of your time. In the technical details of the product on our website, you will find assembly instruction. We put all the necessary tools into your package. In case of any additional questions, please let us know.

Yes, 30 days is the time slot to return an undamaged and unused product without the necessity to give a reason. Please remember, that if you decide to return it, you are responsible for the shipping costs. Complete the form, send it to us and that’s it.

The refund will be actioned the same way the purchase was made - by bank transfer or payment gateway.

If the product has been damaged during transport, under no circumstances should it be accepted - do not sign the delivery note. However, if the damage occurred after the delivery or it was noticed after signing the delivery note, e-mail us at contact@theraw.net and we will try to find a proper solution.

Complaints can be submitted via the following e-mail address: contact@theraw.net. Please fill out the complaint form and send photos of the defects of your purchase. We will try to come up with a suitable solution. The complaint form can be downloaded here.

We give ourselves 14 days to thoroughly consider the complaint, but that time is usually shorter.